PRIVACY STATEMENT
In this statement “we”, “us” and “our” means Windsor Income Protection (AFSL 400598) a coverholder of Lloyd's of London, on behalf of My Practical Support.
We are bound by the obligations of the Privacy Act 1988 as amended by the Privacy Amendment (Enhancing Privacy Protection) Act 2012. This sets out basic standards relating to the collection, use, storage and disclosure of personal information.
Our Privacy Policy, available at www.windsorip.com.au or by calling us, sets out how:
• we protect your personal information;
• you may access your personal information;
• you may correct your personal information held by us;
• you may complain about a breach of the Privacy Principles or Registered Privacy Code and how we will deal with such a complaint.
We, and our agents, need to collect, use and disclose your personal information in order to consider your application for insurance and to provide the cover you have chosen, administer the insurance and assess any claim. You can choose not to provide us with some of the details or all of your personal information, but this may affect our ability to provide the cover, administer the insurance or assess a claim.
We may disclose your personal information to third parties who assist us in providing the above services. These parties (which include our related entities, distributors, agents, insurers (including reinsurers) and service providers) will only use the personal information for the purposes we provided it to them for (unless otherwise required by law). Some of these parties may be located outside of Australia which includes but is not limited to the United Kingdom.
Information will be obtained from individuals directly where possible and practicable to do so. Sometimes it may be collected indirectly (e.g. from your representatives or co-insureds). If you provide information for another person you represent to us that:
• you have the authority from them to do so and it is as if they provided it to us;
• you have made them aware that you will or may provide their personal information to us, the types of third parties we may provide it to, the relevant purposes we and the third parties we disclose it to will use it for, and how they can access it. If it is sensitive information we rely on you to have obtained their consent on these matters. If you have not done or will not do either of these things, you must tell us before you provide the relevant information.
You are entitled to access your information if you wish and request correction if required. You may also opt out of receiving materials sent by us by contacting My Practical Support on 1800 000 000 or via email at claims@mypracticalsupport.com.au.
For information about how My Practical Support treats your personal information, please refer to its Privacy Policy and Privacy Collection Notice at www.mypracticalsupport.com.au
1. I hereby authorise Windsor Income Protection Pty Ltd on behalf of My Practical Support to disclose my personal information to any of the following parties: Any authorised representative of Windsor Income Protection Pty Ltd, My Practical Support, my authorised representatives, employer and any physician, hospital, healthcare provider who has attended or examined me in order for Windsor Income Protection Pty Ltd to be supplied with my full medical history including but not limited to any medical or hospital records, reports, clinical notes and referral letters.
2. I hereby authorise and consent to Windsor Income Protection Pty on behalf of My Practical Support to collect any information for the assessment of my claim from any of the following: My Practical Support, Employer(s), workers compensation insurer, insurance companies, government department (which includes Centrelink or similar benefit providers), claims assessor, legal firm, physician, hospital, healthcare provider who has attended or examined me in order for Windsor Income Protection Pty Ltd to be able to be supplied with my full medical history including but not limited to any medical or hospital records, reports, clinical notes and referral letters.
3. I understand that this claim and any future claims may be refused if any information I’ve provided is not true, misleading or relevant information has been withheld.
4. A photocopy, emailed or scanned (Word, pdf, jpeg) copy of this authority is considered as effective and valid as the original.