Payment Security

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1. HOW DO I PAY?

You can pay by credit card when purchasing products through My Practical Support Online Shop. We choose to use NAB Australia encryption to keep your credit card details safe. Your credit card details are never stored by My Practical Support. A transaction fee is applicable.

You can purchase My Practical Support insurance policies online using CBA Australia encryption to keep your credit card details safe.

2. PAYMENT METHODS

If you want to pay using your credit card, you still earn your applicable reward points so you don’t miss out on anything. Payment is only debited from your card at time of purchasing a product or purchasing a service.

3. CLAIM PAYMENTS

If you are a claimant under a My Practical Support insurance policy and have been issued with a customised My Practical Support reloadable prepaid payment card, you may use the card at the My Practical Support Shop, or at selected retailers, and also pay for services provided by your chosen Providers.

PROVIDERS

Your Provider (regardless of your relationship with your chosen Provider) must confirm the job has been completed for payment to be made by you using your My Practical Support Payment Card. This record of payment will need to match the invoices raised at the time of confirmation by your Provider. A record of this invoice for work completed will be recorded on your My Practical Support member section and on your Providers dashboard. To ensure you are not out of pocket, it is essential that your Provider confirms each job has been completed. The My Practical Support system will automatically raise an invoice and give you notice that payment authority has been granted.

SUPPLIERS

My Practical Support has selected Suppliers and Retailers that are authorised to accept payment from your My Practical Support Payment Card. You can find this list in your member’s area. Certain participating retailers may have a poster and payment sticker at their counter.

4. PAYMENT SECURITY AND PERSONAL DETAILS

To give you even more confidence in shopping online with My Practical Support.com.au, we have an ecommerce facility with National Australia Bank (NAB Australia). All transactions on this website are processed using NAB's "3-D Secure" password for authentication. This provides a secure online payment gateway that encrypts your card details in a secure host environment.

NAB keeps your details private and your financial information, card numbers and bank account details are never shared. You also never have to enter your details in public which is reassuring. NAB uses the industry’s leading data encryption technologies and their dedicated team of anti-fraud experts work around-the-clock to monitor transactions.

5. ARE MY PAYMENT AND PERSONAL DETAILS SECURE?

Yes! Our site is secured with a 128bit encryption and all payments are processed through NAB ecommerce merchant facility Australia's leading top four banking institutions. Your Credit Card details are never stored by My Practical Support.

6. WEBSITE SECURITY

To help ensure that your shopping experience is safe, simple and secure My Practical Support uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http'. This means that you are in secure mode. This ensures that your information is kept private while in transit between your web browser and our web server.