The My Practical Support company manufactured from Australia in April 2015, My Practical Support Insurance, a global first. The creation was four (4) years in production and development. As the producer and creator of Practical Support Insurance our product provides comprehensive support for people who have been diagnosed with various medical conditions. We are proud to say our coverage of medical conditions are vast. Benefits of My Practical Support Insurance include domestic services, products and on our top two policies a holiday benefit.

This website enables insurance policyholders and other customers to obtain required care, assistance and support through the provision of professional domestic type services and maintenance at the home. For example help with cleaning, mowing, babysitting, food preparation, minor works and maintenance around the home etc. (as opposed to specialist medical and nursing care). Typically the demand for these services follows the diagnosis of a serious medical condition rendering the policyholder / customer medically debilitated or incapacitated but the services are open to all and provide a convenient “one stop shop” for any typically required professional domestic type services at the home.

Depending upon the level of cover taken out, policyholders may also have a policy entitlement and customers may choose to order selected products, goods and / or services (“Products”) from My Practical Support and associated partners. Examples (not exhaustive) include apparel (clothing, hats, intimates), toiletries, beauty products (cosmetics, hair, skin, nails, pampering), baby products, pet products, health products (vitamins, sun protection, specialty), Manchester (bedding, linen), holidays / flights, transport services and other Products that may be of benefit to or appreciated by people diagnosed with a serious medical condition.

My Practical Support also offers a Gift Registry (“Wishing Well”) on its website for people that do not have insurance or do not have sufficient insurance and may have limited means to spend on required practical support. Beautiful digital format invitations can be sent to your invitees, family, friends and colleagues linked directly to Your Contribution Register.

It is recognised that individual needs may vary depending upon personal circumstances. Domestic type services and maintenance are tasks / jobs that would normally performed by an Insured person at the Home. By way of example, this may include (not exhaustive) Lawn Mowing, Babysitting, Cleaners, Meal Preparation etc. For insurance policyholders, minor Works / small jobs around the Home that do not require the assistance of a qualified tradesperson and would ordinarily be performed by you or a general “Handyman” may also be covered subject to Policy Exclusions and the other terms and conditions of your Policy. Examples (not exhaustive) include small internal painting jobs, applying a weather proof coating to a wooden fence or small household repairs. There is no intent and the Policy will not meet the cost of any Upgrades, Modifications, Renovations, Alterations, Building or Construction to your Home (refer to Policy Disclosure Statement for full terms and conditions).

Members (insurance policyholders or subscribers) should first log in to the System. However anyone may browse by clicking on either the “Members” tab located towards the right on the general home page or the “Members” section of the Main Menu towards the top of the general home page. You can then browse or search for Providers in your local area by entering your postcode in the “find providers” field. The search page will then show the profiles of every provider type in your area. You can narrow the list by ticking 'refine search' boxes based on your specific criteria.

If you would like to place an order with a particular Provider, you may click on the indicated button to “post a job”. If you have no particular preference and would like any appointed Provider to work around your availability, you may post a job specifying your particular requirements. Posting a job is quick and simple. Once posted and online it is seen by a wide range of providers who are looking for work. Providers are not given your personal or contact details. They just see there is a particular type of job in a particular postcode. For example a cleaning job in postcode 4000. You may shortlist any or all Providers that show interest in the job and contact them at your discretion before awarding the job to the Provider that best meets your requirements or you feel most comfortable with.

Please note, for reasons of consistency and to prevent ambiguity, all orders must be placed by posting a job. However, jobs are automatically saved for your convenience so there is no duplication of effort on recurring jobs.

Yes. You are not obliged to select any of the Providers registered with My Practical Support. You may independently engage a Provider of your own choice. In the case of claimants under an insurance policy entitlement, the engagement must be in accordance with the terms and conditions of your Policy, the cost charged conscionable, fair and reasonable in all the circumstances and the applicable Monthly Benefit Limit and Sum Insured must not be exceeded.

Please note that payment requests to reimburse an independently selected Provider must still be processed via our online Platform. This may require the Provider to register as a Provider on My Practical Support’s online Platform. This should be brought to the Provider’s attention prior to formally engaging their services in order to eliminate any subsequent frustration or delay.

You'll see the providers' qualifications, age, experience, skills, hourly rates and confirmation of any first aid qualifications, police checks and insurance certificates. You will probably know more about your provider on My Practical Support than you know about providers you've used before, giving you peace of mind.

My Practical Support is not an agency. It is a provider and service job site offering introductions to Providers that from experience provide the most commonly requested domestic type services and maintenance normally performed by an Insured person. Insurance policyholders should be aware that the services available on My Practical Support’s online Platform are not exhaustive. Services that are not available on My Practical Support’s online Platform may be engaged by an Insured provided such services may reasonably be regarded as domestic type services and maintenance normally performed by an Insured person at the Home.

As My Practical Support is not an agency, we do not screen providers, recommend providers or make bookings. Nor do we charge you any overheads, commissions, cancellations or other agency fees. If considered necessary, you should conduct your own checks before awarding jobs or allowing tradespeople into your Home. Please read our Terms of Use for more information. Providers registered with My Practical Support are locally based Providers who have provided assurance they will provide people suffering from unspecified serious medical conditions with the utmost care and consideration and be sensitive to your needs.

There is a slight difference depending on whether you are an insurance policyholder or fee for service customer. Providers’ advertised hourly rates are displayed on the site. Rates vary according to providers' experience, the duties required and your location.

You are free to negotiate rates with Providers in the usual way regardless whether you are a fee for service customer or a policyholder. Please be aware that casual jobs usually attract higher hourly rates as you are not required to pay for extra entitlements like annual leave or sick days. This can be discussed directly with the Provider.

If you are an insurance policyholder, rates may still be negotiated but once the Provider confirms the work has been done, an invoice will automatically be generated by My Practical Support. In certain circumstances, you may be issued with a reloadable prepaid card in partnership with Visa in order to expedite the payment process. The reloadable prepaid cards are loaded with the amount of your applicable policy benefit up to a maximum value with no cash access. The card should then be used by you to pay the Provider at source with the funds placed on the card by the Insurer.

No, but we believe there is a very good chance you will! My Practical Support has a very large database of available Providers. We cannot guarantee that there will be a Provider that can immediately fulfil your exact needs (particularly if it involves unusual hours or short notice). If you are having trouble finding a Provider please contact us asap and we'll do our best to help. We may be able to source a Provider for you and add them to our database for future job opportunities.

The Provider has acknowledged the need to promptly service My Practical Support’s customers and ensure all business is transacted smoothly and cohesively. The Provider’s usual timeframes, standards and terms of business will apply regarding the processing of Orders provided they meet or exceed the following minimum expectations:

1. All Orders are preferably immediately acknowledged but at the latest within 24 hours of placement.
2. Appointments should be arranged or confirmed within 3 business days of the job being posted.
3. Within 24 hours but preferably immediately, customers should be informed if service may be delayed for any reason. Customers should be given the option of waiting for the delay to end or placing an alternative Order.
4. Any refund request is processed within 5 business days and any amount refunded must be processed via the original payment method used to purchase the Product(s).

As per the contractual terms agreed with Providers registered with My Practical Support, the Provider has warranted that:
• all advertised products, goods and services will match the advertised description and be available in the manner, at the price and for the time period advertised.
• the products, goods and services will be of good quality, design, material and workmanship.
• the products, goods and services will be suitable for their intended purpose.
• no injurious, deleterious or toxic substances will be used in or on the products, goods and services.
• the products, goods and services will not cause harm when used as instructed and with ordinary care for their intended purpose.
• the products, goods and services will be manufactured, sold and distributed in strict compliance with all applicable laws and regulations.
• it adheres to applicable consumer legislation and has a compliant and appropriate dispute, returns and refund policy pursuant to the Competition and Consumer Act 2010. You should be aware that the Provider will process any refund via the original payment method used to purchase the products, goods and services. For example, where a policyholder originally used a reloadable prepaid card to purchase a Product and an entitlement to a full or partial refund arises, the reloadable prepaid card will be credited with the amount of the refund. A cash refund will not be provided.

Any discrepancies or concerns regarding a Provider’s profile or service are followed up by My Practical Support’s staff. Any negative experience is immediately checked and acted upon. Feedback is regularly sought from a random sample of site members and you will have opportunity to rate the Provider at the end of the job.

Individuals, entities or organisations that provide selected products, goods and / or services to consumers on a professional basis.

Products, goods and services available for purchase from My Practical Support’s online Platform at www.mypracticalsupport.com.au that are directly or indirectly linked to specified serious medical conditions or treatment. Examples (not exhaustive) include apparel (clothing, hats, intimates), toiletries, beauty products (cosmetics, hair, skin, nails, pampering), baby products, pet products, health products (vitamins, sun protection, specialty), Manchester (bedding, linen), holidays / flights, transport services and other Products that may be of benefit to or appreciated by people diagnosed with a serious medical condition.

You can browse or search for Products or specified Suppliers of products by clicking on either the “Suppliers” tab located towards the right on the general home page and then entering your postcode.
Alternatively, you can click on the “Members” section of the Main Menu towards the top of the general home page and enter your postcode when prompted to “find suppliers”. The search page will then show the profiles of every provider type in your area. You can narrow the list by ticking 'refine search' boxes based on your specific criteria.

If you would like to place an order with a particular Provider, you may click on the indicated button to “post a job”. If you have no particular preference and would like any appointed Provider to work around your availability, you may post a job specifying your particular requirements. Posting a job is quick and simple. Once posted and online it is seen by a wide range of providers who are looking for work. Providers are not given your personal or contact details. They just see there is a particular type of job in a particular postcode. For example a cleaning job in postcode 4000. You may shortlist any or all Providers that show interest in the job and contact them at your discretion before awarding the job to the Provider that best meets your requirements or you feel most comfortable with.

Please note, for reasons of consistency and to prevent ambiguity, all orders must be placed by posting a job. However, jobs are automatically saved for your convenience so there is no duplication of effort on recurring jobs.